Refund Policy

Last Updated September 20, 2024

At DocTranslator.app, we are committed to providing high-quality AI-powered document translation services. Our pricing is based on character usage, and we offer a transparent, pay-as-you-go model. Please read this policy carefully before making any purchases.

No Refund Policy

• DocTranslator.app operates on a strict no-refund policy. Once you have purchased character credits or made any payment for our services, we do not offer refunds under any circumstances.
• This policy applies to all forms of purchases, including but not limited to one-time character credit purchases and subscription plans.

Rationale for No-Refund Policy

• Virtual Product: Our translation service is a virtual product. Once character credits are purchased, they are immediately available for use.
• Immediate Service Availability: Upon purchase, you gain instant access to our translation services, which constitutes the delivery of our product.
• Fair Usage: This policy ensures fair usage for all customers and prevents potential misuse of our services.

User Responsibility

• It is the user's responsibility to carefully consider their needs before making a purchase.
• We encourage users to take advantage of any free trials or demos we offer to assess our service before committing to a purchase.

Technical Issues

• While we do not offer refunds, we are committed to resolving any technical issues that may arise during the use of our service.
• If you experience any problems, please contact our customer support team immediately at [email protected]. We will make every effort to resolve the issue promptly.

Fraud Prevention

• We reserve the right to refuse a purchase or use of our service if we suspect fraudulent activity.
• Any attempt to chargeback or reverse a payment may result in account suspension and legal action.

Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

Contact Us

If you have any questions about this Refund Policy or our services, please contact us at:

• Email: [email protected]

By making a purchase on DocTranslator.app, you acknowledge that you have read, understood, and agree to this no-refund policy.